Frequently Asked Questions

How long are the shipping times?

Depending on your location, shipping times typically range from 7-14 days business days.

How much is the shipping fee?

We offer free standard shipping for all orders.

Are all your products free to ship?

Yes, we offer free standard shipping on all orders within the U.S.

Do you offer local pickup?

We don't offer local pickup at this time.

Can I change my delivery address after I place the order?

If your order has not been processed or shipped, we can change the address. Please contact us as soon as possible to update the shipping address.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this tracking number to follow your package's journey through our shipping partner's website.

Do you accept returns?

Yes, we accept returns within 14 days of receiving the unused product and in its original condition. Please follow the return process outlined in our policy to ensure your return is handled smoothly.

What is your return and refund policy?

We offer a14-day return policy on unused and undamaged items. Contact our customer support team with your order details to initiate a return. Once the returned product is received, refunds are processed to the original payment method.

What if the product is defective or damaged?

If you receive a damaged item, please contact our customer service team immediately so we can evaluate it and make it right. We'll need pictures of the item, as well as your order number, name, and receipt.